jalevo's Privacy Policy

We collect various types of personal information when you register on the jalevo platform and use our services. This information falls into two main categories:

1.1 Information You Provide Directly

When you create an account on jalevo, make a deposit or withdrawal, or contact our support team, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment-related information (partial details of bKash, Nagad, Rocket, Upay or bank account numbers)
• Identity verification documents (national ID or passport number)
• Address details
• Chat records with the support team

1.2 Automatically Collected Information

When you use the jalevo website or app, our system automatically records certain technical information, such as:

• IP address and device type
• Browser type and operating system
• Date and time of platform access (Bangladesh Standard Time)
• Session activity and gaming history
• Transaction records and deposit/withdrawal history

jalevo collects your information only for specific and lawful purposes. We never use your information unnecessarily. Our main purposes are:

• To ensure account creation, verification and management
• To process deposit and withdrawal transactions
• To verify age (21+) and confirm identity
• To prevent fraud and ensure platform security
• To provide 24/7 customer support in Bengali
• To implement responsible gaming policies
• To comply with applicable laws and regulations
• To improve platform functionality
• To inform you about relevant promotions and offers (based on your consent)

If your information is used beyond the stated purposes, we will notify you in advance and obtain your consent where required.

The security of your personal information is our highest priority. jalevo uses modern technology to keep your information secure:

3.1 Encryption and Technology

• SSL (Secure Socket Layer) encryption is used for all data transfers
• Sensitive information is stored using AES-256 encryption
• Firewalls and regular security audits are performed on servers
• Two-factor authentication is in place for access control

3.2 Retention Period

Your information will be retained for the entire duration your account is active and for a defined period after account closure in accordance with applicable legal obligations. Financial transaction records are generally retained for an extended period, as this is legally required.

3.3 Limited Access

Only authorized personnel may access your information, and they are required to follow strict confidentiality rules.

jalevo does not sell, rent or provide your information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: With bKash, Nagad, Rocket, Upay and banking partners to process transactions.
• Identity Verification Services: With trusted third parties for fraud prevention and age verification.
• Legal Obligations: To authorities under court orders or applicable law.
• Technology Service Providers: With software and hosting partners who assist in platform operations, and who are bound by confidentiality agreements.

All third parties are required to follow data protection standards equal to our own. For international data transfers, we ensure that adequate protection measures are in place in the recipient country.

Cookies and similar technologies are used on the jalevo website to provide the best experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. They are used to maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences, such as language selection and other personalized settings.
• Analytics Cookies: Monitor site usage and help us improve our services. They do not directly identify any individual.

5.2 Cookie Controls

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

jalevo believes you should have full control over your own information. We therefore provide you with the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information (though this may not be possible where legal obligations exist).
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Portability: You have the right to receive your information in a commonly used format.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Withdraw Consent: You may withdraw permission for the use of information given on the basis of consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

jalevo strictly operates for those aged 21 and above. Our platform does not intentionally collect information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If we learn that a minor is using our platform, their account will be suspended immediately and any collected information will be securely deleted.

If you believe a minor is using our platform, please notify our support team immediately.

We may update this privacy policy from time to time. If any significant changes are made, we will:

• Display a prominent notice on the website
• Send a notification of the changes to your registered email
• Update the "Last Updated" date at the top of the page

If you continue using the platform after the changes, you will be considered to have agreed to the new policy. If any change is not acceptable to you, you retain the option to request closure of your account.

For significant changes, we will endeavor to provide notice at least 30 days before the effective date.

If you have any questions, concerns or requests regarding this privacy policy or your information, please contact us:

• Live Chat: 24/7 direct support available in Bengali
• Email: [email protected]

Our privacy team generally responds to your request within business days. Complex legal matters may take a little longer.