jalevo Terms and Conditions

Eligibility and Registration

1.1 Age Requirement

jalevo's services are for those aged 21 and above only. You must confirm your actual age at the time of registration. We may request an identity card or other documents for age verification. If anyone registers with a false age, the account will be closed immediately and all earned funds may be forfeited.

1.2 Single Account Rule

Each person may create only one account. If a single person holds multiple accounts, all of them will be suspended and associated bonuses will be cancelled. Attempting to open multiple accounts using the same device, bank account or mobile number will also be considered a violation of this rule.

1.3 Providing Accurate Information

You must provide accurate and truthful information at the time of registration. If any information changes, you must notify us as soon as possible via live chat. Providing false information may result in account cancellation.

Account Management

2.1 Password Security

You are responsible for the security of your account. Use a strong password and never share it with any third party. jalevo will never ask for your password via email or chat. If you forget your password, contact us to recover your account.

2.2 Unauthorized Access

If you suspect any unauthorized access to your account, notify us immediately via our 24/7 live chat. jalevo is not responsible for any loss resulting from unauthorized access unless a failure of the platform's own security is proven.

2.3 Account Verification (KYC)

To ensure security and legitimacy, jalevo may conduct a Know Your Customer (KYC) verification process at any time. This may require a national identity card, passport or other government-issued documents. Withdrawal processing may be delayed if verification is pending.

Deposit and Withdrawal Policy

3.1 Deposit Methods and Limits

jalevo currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500 (for each method). The maximum deposit limit may vary by method.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, this time may increase if account verification is pending. Withdrawal requests are processed using the same method used for the deposit.

3.3 Currency and Conversion

All transactions on jalevo are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any foreign currency are not directly accepted.

3.4 Transaction Security

Every deposit and withdrawal is processed through an encrypted connection. jalevo does not store your payment information. If you experience any issue with a transaction, please contact our 24/7 live chat.

• Minimum deposit: ৳500 (all methods)
• Minimum withdrawal: ৳1,000
• Typical withdrawal time: 15 minutes to 2 hours
• It is recommended that deposits and withdrawals use the same method

Bonuses and Promotional Offers

4.1 Welcome Bonus

jalevo offers new members a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200. If you deposit ৳14,000, you will receive the maximum bonus of ৳8,000 and your total balance will be ৳22,000.

4.2 Wagering Requirement

A 10x wagering requirement must be met before bonus funds can be withdrawn. This means that after wagering an amount equal to 10 times the bonus received, winnings from the bonus become withdrawable.

4.3 Bonus Cancellation Conditions

jalevo reserves the right to cancel bonuses in the following cases:

• If bonuses are claimed from multiple accounts
• If evidence of bonus abuse is found
• If registration was completed with false information
• If the wagering requirement is not met within the specified time

4.4 VIP Program

jalevo's VIP program has 5 tiers. From the Bronze tier through to the Diamond tier, each level offers a weekly cashback benefit. The maximum weekly cashback is 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. Higher tiers can be reached through regular play and active participation.

Gaming Rules

5.1 Fair Play Policy

All games on jalevo are operated on the basis of a fair play policy. Our games use verified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and not predetermined.

5.2 Technical Issues

If a technical issue occurs during a game and the game result is uncertain, jalevo reserves the right to void the relevant bet and refund the staked amount. Any abnormal winnings caused by a technical issue will not be considered valid.

5.3 Game Provider Terms

The individual terms of all game providers apply, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming and NetEnt. The rules displayed within each game must always be followed.

5.4 Unlimited Betting Prohibited

jalevo reserves the right to set limits on the betting amounts of any user. If unusual betting patterns or suspected system abuse are detected, the account may be reviewed.

Prohibited Activities

The following activities are strictly prohibited and if any of them are proven, the account will be cancelled and funds forfeited:

• Creating multiple accounts or using a third party's account
• Abusing the bonus system or bonus hunting
• Money laundering or illegal financial activities
• Attempting to access the platform using hacking, viruses or malware
• Using bots or automated software
• Attempting to influence game outcomes by colluding with other users
• Submitting false identities or documents
• Impersonating a jalevo employee or agent

Responsible Gaming Policy

7.1 Age Restriction

jalevo is for those aged 21 and above only. Access to the platform by minors is strictly prohibited. We place the highest importance on age verification.

7.2 Self-Exclusion Option

If you feel that gambling is having a negative impact on your life, please contact us. jalevo offers users a self-exclusion or temporary break option. We support responsible gambling.

7.3 Setting Limits

Users can set their daily, weekly or monthly deposit limits. Decreasing a limit takes effect immediately, but a specific waiting period applies for increasing one. Visit our Responsible Gaming page for more details.

Intellectual Property Rights

All content on the jalevo website — logos, designs, graphics, text, software and other materials — is the intellectual property of jalevo or the relevant licensor. Reproducing, distributing or using any jalevo content for commercial purposes without prior written permission is strictly prohibited.

Use of website content for personal and non-commercial purposes is permitted to a limited extent. Content from third-party game providers is the intellectual property of the respective companies.

Limitation of Liability

9.1 Service Availability

jalevo strives to keep the platform running at all times, but temporary disruptions may occur due to maintenance, technical issues or other reasons. jalevo is not liable for any loss caused by such disruptions.

9.2 Liability for Financial Loss

jalevo is not responsible for financial losses arising from betting or gaming activity on the platform. The risk of financial loss in gambling is ever-present and users play at their own risk.

9.3 Third-Party Content

The jalevo platform contains content from third-party game providers. jalevo makes no guarantee regarding the accuracy or quality of this content.

Changes to Terms and Termination

10.1 Terms Updates

jalevo reserves the right to change these terms and conditions at any time. Users will be notified in advance of significant changes. Continuing to use the platform after the updated terms have been published will be considered acceptance of the new terms.

10.2 Account Closure

Users may request to close their account at any time. jalevo also reserves the right to close an account in the event of a terms violation. If any valid balance remains at the time of account closure, it will be returned following a specific process.

10.3 Applicable Law

The relevant legal framework will be followed in the interpretation and application of these terms and conditions. In the event of any dispute, an amicable resolution will first be sought through discussion.

Contact and Dispute Resolution

11.1 Complaints Process

If you have a complaint or dispute, please first contact us via our 24/7 live chat. Our team will work to resolve your issue with the utmost fairness and efficiency. If it cannot be resolved via live chat, send a detailed complaint by email.

11.2 Finality of Decisions

After each complaint is reviewed, the decision given by jalevo will be considered final, unless a different ruling is made through a legal process. jalevo always follows a fair and transparent complaints resolution policy.